The Leader Character Series

  • The Manager Who Would Not Listen - The Character Series, Part 6

    As human beings, we all have a deep need to be understood. We want to express our thoughts, feelings, and opinions and have them received by others in a way that makes us feel heard and validated. However, if we want to truly be understood by others, we must first be willing to listen to them...
  • How Leaders Build Trust Through Demonstrating Loyalty - The Character Series, Part 5

    The quickest way of becoming the most resented manager in the company is to simply take credit for the achievement of others! The degree to which our motives are driven by our own self-interest has a direct and devastating effect on how trustworthy we appear...

  • Owning Our Mistakes - The Character Series, Part 4

    So we did the wrong thing and trust has been lost. And there is only one way to rebuild that trust. This is how to right our wrongs properly and effectively. In our interactions with others, it's inevitable that mistakes will happen...

  • Creating Transparency - The Character Series, Part 3

    One of the key leadership behaviours that generate trust is to create transparency. To allow others to ‘see through’, by being open and authentic, and honest about our intentions...

  • Demonstrating Respect - The Character Series, Part 2

    To me, the most intolerable people at work are those who “brown-nose” up, and “kick” down. In other words, those who play the servant pleaser with their boss, but use pressure and humiliation with their subordinates...
  • Honesty, Integrity and Straightforwardness - The Character Series, Part 1

    Spinning the truth can help us survive another day... AND it will inevitably start the clock on a nightmare waiting to happen! Let's say, for example, your investor call is coming up and your numbers aren’t that great...